Questions · last checked October 7, 2026

Questions people ask

Start with the question that matches your situation. These pages cover old accounts, refunds, old data, membership, Meetups, apps and the company behind the current service.

If you were a member before April 30, 2026, read the old-account answer first. The old EliteSingles closed on that date, and support says the earlier account data was not transferred into the current system. That page explains why an old login fails and why former members are told to register again. If you paid before the change, the old-subscription answer says which proof of payment to send support. If your question is about personal information, the old-data answer explains where current support directs that request.